Trauma counselling
get to know usOur Professional Services
Our Professional Services
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Adult/individual counselling
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Couples and relationship counselling
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Family counselling
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Grief counselling
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Life coaching
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Wellness and pain management
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Mindfulness and self-care
Our experience enables us to offer effective treatment plans for various mental health issues related to individuals, families, and couples.
In addition to our counselling and mental health services we provide professional trainings and workshop to agencies and their staff in areas related to:
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Compassion Fatigue and Burnout
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Trauma Informed Practices
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Stress Management Strategies
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Inclusivity and Cultural Competence Approaches
Our Patient Promise
We promise to be there for you every step of your journey. Our goal is to help you grow from your struggles, heal from your pain, and move forward to where you want to be in your life. We are here to answer your questions and provide eduction, guidance and support.
Our Treatment Focus
Our focus is to help individuals heal, energize, and become aware of their inner strengths.
We achieve this by providing a neutral safe space, listening to your concerns, and customizing a treatment plan.
Feeling anxious, depressed, stressed, stuck or struggling with grief, we are here to help you...
If you are suffering from trauma, anxiety, depression, phobia, low self-esteem, chronic stress... you are in good hands at our facility.
Our environment is very warm, calm and welcoming.
At WCSIH we accept most insurance plans. We are also licensed and registered with HCAI/FSCO to provide direct services for clients who have been involved in Motor Vehicle Accidents.
Experienced Counsellors and professional services
At WCSIH we utilize different modalities and evidence based therapy approaches to guide, support and help our clients overcome and deal with their grief, anxiety, depression, stress, addiction, trauma and many more mental health issues. Our Counsellors have years of experience working with children, youth, adults, couples and families.
We specialize in many therapies, to name few: EMDR (Eye Movement Desensitization and Reprocessing), Ego State Therapy, Cognitive Behaviour Therapy (CBT), Dialectical Behavioural Therapy (DBT), Attachment, Narrative Exposure Therapy (NET), Interpersonal psychotherapy, mindfulness meditation, and brief narrative therapy, solution focused therapy....
Grief is an overwhelming emotion and its pain is unbearable, but there are healthy ways to cope and heal.
At WCSIH we provide guidance, support and professional help in a none judgemental and safe environment. We help our clients to reach their full potential and cope positively with their grief, daily stressors and life challenges.
Our Therapy
Depression & Anxiety
Depression, fear, and anxiety are some of the most common and uncomfortable emotions that we can experience at some point in our lives.
Through counseling and treatment, we are able to help you recover motivation, perspective, and joy that you once had in your life.
Trauma & PTSD
Many individuals can experience symptoms associated with painful and traumatic circumstances. Anxiety, fear, and hopelessness are a few emotions that can linger post traumatic events. We can help you overcome these symptoms and guide you through the process of grief and healing with different approaches like DBT, Ego State Therapy and EMDR to name few.
Relationships
Relationship counseling can be beneficial to couples who are looking to strengthen their emotional connection, in all stages of their relationship. Therapy sessions are held with both couples and is a supportive place to discuss issues and solutions to better strengthen your relationship.
our testimonials
What Are They Saying?
4.7 Average Rating
client
Christine Issa
Diala deserves 10 stars, she's the best with everything that she does and the help that she gives to people. I went to her for grief sessions, she helped me a lot and gave me the best advices to be able to go through the hard times.
client
Moreen Dela Cruz
Diala Zaidan is such a wonderful, kind, strong and powerful woman. I hope to be as motivating and intelligent as she is one day. Couldn't have asked for better counselling services than this one.
client
Samantha
Words cannot describe how much Diala has helped me and changed my life for the better. I have recently been seeing her for grief and anxiety, she has helped me tremendously in both situations.
client
John Adeleke
Diala Zaidan is such a wonderful, kind, strong and powerful motivator. She is very professional and gives effective advices. She has helped dealing with what was going on in my life. I really appreciated her counselling ..
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Fees/cancellation policy/subsidized free counselling
Please call your insurance provider and inquire about your plan and the coverage you have prior to contacting our clinic. You need to know if your insurance plan covers counselling with an MSW (Master Social Worker)
Session rates range from $180-$200 per session. Session length goes up to 45-50 minutes.
Counselling note: $180
Income tax receipt: $100
Fees are due at the beginning of each session.
All cancellation must be made via phone, text, or email 48 hours before your scheduled appointment, excluding weekends and holidays unless it is an emergency. Last minute cancellations or no shows are subject to full counselling fee charge. If you are sick and can't make it to your appointment, we ask you to stay home and inquire about having your session provided to you virtually, if you fail to cancel your appointment in a timely manner you will be charged the full amount.
We provide direct billing for some insurance companies. In case your insurance company doesn't allow us to do direct billing, you will be responsible to pay upfront for your session and an invoice will be provided to you to submit to your insurance provider.
The payment methods we accept at our clinic are cheque or cash.
For all cheques returned due to non-sufficient funds full payment of the outstanding fee plus $50 service charge will be due immediately upon notice to you.
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Why we have a cancellation policy?
We understand that things happen, i.e. sickness, work projects, emergency work meetings, family events; that being said, scheduling an appointment involves the reservation of time that is set for you. When you cancel last minute or don’t show, it is often too late to offer this time slot to another client. We are agreeing to be available to you with commitment and consistency and we would appreciate if this were reciprocated. Without sufficient notice for cancellation or rescheduling there will be a full charge whether you use your time or not.
Our time and your time are valuable, and we expect clients to respect that time and to provide us with sufficient notice ahead of time when there is a need to cancel or reschedule an appointment.
We have a waitlist for our services and providing us with adequate notice will help another client be seen.
Our policy models clear and healthy boundaries while empowering you to be responsible for your decisions and how they impact the people around you.
Free/subsidized counselling services in Windsor Essex are available at these places
We provide a discount for seniors and students who do not have insurance and cannot afford the full rate. If this applies to you, please let us know and inquire about the discount, we will be happy to help.
Here are some of the places/agencies in our community that provide free/subsidized rates for counselling:
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question & answers
Issues of Psychological Therapy by Expert
I have an extended benefit plan, does that mean I have coverage for therapy/counselling/mental health services?
Not necessarily. Not all insurance companies or extended benefit plans have coverage for counselling/therapy/mental health.
How can I figure out if I have coverage for counselling?
all your insurance provider and ask them if your plan covers the cost for counselling/psychotherapy. Go the extra mile and ask how much coverage you have per year and if your sessions are fully covered or partially (i.e. a plan might cover for $50 per session for $650 per year or other plans cover 80% of the cost per session for up to $1000/year)
My plan covers me to see a psychologist, does that me I can see a counsellor/therapist/registered social worker?
No, Registered psychologists and registered Social Workers, counsellors and psychotherapists services are classified differently by insurance companies and therefore if you have coverage to see a psychologists doesn't mean you have coverage to see a therapist/counsellor/social worker...Again you need to check with your insurance provider.
Do you provide a sliding scale fees?
We provide special discount rates for students and for seniors.
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2534 Dougall Ave, Unit A Windsor, Ontario N8X 1T6
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